Privacy Policy
Last Updated: October 8, 2026
Avren (“Avren,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit avrenhq.com, use the Avren app at app.avrenhq.com, upload business spending data, communicate with us, or otherwise use our products and services (collectively, the Services).
By using the Services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information you provide to us and information generated when you use the website or service.
Account and Contact Information
When you create an account, request information, contact us, or use Avren, we may collect information such as:
Name
Work email address
Phone number
Job title
Company or organization name
Billing contact information
Account credentials and authentication information
Business and Financial Data
When you use Avren to review business spending, you may provide business records and financial information such as:
Transaction data
Vendor information
Invoice information
Payment records
Subscription and software spending information
Contract-related information
Credits, refunds, and rebates
Uploaded CSV files or other financial records
Recovery-related documentation and communications
This information is used to provide Avren’s financial leakage detection, finding verification, recovery tracking, reporting, and related Services.
Usage and Technical Information
We may automatically collect certain information when you interact with our website or platform, including:
IP address
Browser type
Device information
Operating system
Pages or features accessed
Dates and times of activity
Log and diagnostic information
Referring pages
General usage activity within the Services
Communications
If you contact Avren, request support, participate in a recovery process, or otherwise communicate with us, we may retain those communications and related information.
Payment Information
If you pay Avren, we use billing information as needed to administer your account and payment obligations.
2. How We Use Information
We may use information collected through the Services to:
Provide, operate, maintain, and improve Avren
Create and manage user and organization accounts
Analyze business spending data
Detect potential financial leakage
Generate and manage findings
Support finding verification
Create and track recovery cases
Calculate recovery-related amounts and success fees
Provide dashboards, reports, and financial insights
Process billing and payments
Communicate with users about their account or Services
Provide customer support
Protect Avren, our users, and our Services against misuse, fraud, security threats, or unauthorized activity
Troubleshoot technical issues
Understand product usage and improve the user experience
Comply with applicable legal obligations
Enforce our agreements and policies
We do not use customer financial data to represent that a recovery is guaranteed.
3. How We Share Information
We may disclose information in limited circumstances necessary to operate the Services.
Service Providers
We may share information with vendors and service providers that help us operate Avren, such as providers of:
Cloud hosting
Database infrastructure
Authentication
Payment processing
Email delivery
Analytics
Customer support
Security and fraud prevention
These providers receive information only as necessary to perform services on our behalf and are subject to their own contractual and legal obligations.
At Your Direction
We may share information when you direct or authorize Avren to do so, including where necessary to support a recovery process or interact with a vendor on behalf of your organization.
Legal Requirements
We may disclose information when we reasonably believe disclosure is required to:
Comply with applicable law, regulation, subpoena, court order, or other legal process
Protect the rights, property, or safety of Avren, our customers, users, or others
Detect or prevent fraud, abuse, or security incidents
Enforce our agreements or policies
Business Transactions
If Avren is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.
4. Customer Business Data
Business information uploaded to Avren remains associated with the applicable customer workspace.
Avren uses customer business data to provide the Services requested by the customer, including financial analysis, findings, recovery workflows, and reporting.
Customers are responsible for ensuring they have appropriate authority to provide information to Avren and to authorize Avren to process that information.
Avren does not claim ownership of customer business data.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to:
Maintain sessions
Remember preferences
Understand website usage
Improve performance
Maintain security
Analyze how users interact with the Services
You may be able to control certain cookies through your browser settings.
Disabling some cookies may affect the functionality of the Services.
6. Data Security
Avren uses reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and for notifying Avren if they believe their account has been compromised.
7. Data Retention
We retain information for as long as reasonably necessary to:
Provide the Services
Maintain customer accounts
Fulfill contractual obligations
Maintain appropriate business and financial records
Resolve disputes
Enforce agreements
Meet legal, regulatory, tax, accounting, or security requirements
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
8. Your Privacy Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include the ability to:
Request access to certain personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information about how personal information is used or disclosed
Opt out of certain marketing communications
Some requests may be subject to legal exceptions or verification requirements.
Business data controlled by an Avren customer may need to be managed through that customer’s organization or administrator.
9. Marketing Communications
You may receive emails relating to your Avren account, recovery activity, billing, security, product changes, or other service-related matters.
You may also receive marketing communications where permitted by law.
You can unsubscribe from marketing emails using the unsubscribe instructions included in those messages.
Service-related communications may still be sent when necessary to operate your account or provide the Services.
10. Third-Party Services
The Services may contain links to or interact with third-party services.
Third-party services have their own privacy practices, and Avren is not responsible for their privacy policies or practices.
We may share information with service providers that help us operate the website, app, and business operations.
11. Children’s Privacy
Avren is intended for businesses and business users.
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that such information has been collected, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as Avren, our Services, or applicable requirements change.
When we make material changes, we may update the “Last Updated” date and provide additional notice where appropriate.
Your continued use of the Services after an updated Privacy Policy becomes effective is subject to the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or Avren’s privacy practices, contact us at:
Avren
Email: privacy@avrenhq.com
Website: avrenhq.com
